Shipping policy

Shipping Policy

Last updated: 18/02/2026

Thank you for shopping with Sylwia Apparels. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing Time

All orders are processed within [1–3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you of any significant delays.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping: [3–7 business days]

  • International Shipping: [7–21 business days]

Delivery times are estimates and may vary depending on your location and carrier delays.

3. Shipping Locations

We currently ship to:

  • Poland, EU countries

If your country or region is not listed, please contact us at sylwia.apparels@gmail.com before placing an order.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment.

Please allow up to 24–48 hours for tracking information to become available.

5. Shipping Carriers

We work with reliable carriers such as:

  • DHL

  • Inpost

  •  Local postal service

The carrier used will depend on your location and shipping method selected.

6. Customs, Duties, and Taxes

For international orders, your shipment may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the customer and are not included in the product or shipping price.

7. Lost, Stolen, or Damaged Packages

[Your Company Name] is not responsible for packages lost or stolen after delivery confirmation. If your package arrives damaged, please contact us at sylwia.apparels@gmail.com within 48 hours and include photos of the damage.

We will work with the shipping carrier to resolve the issue.

8. Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error, contact us immediately at sylwia.apparels@gmail.com.

9. Contact Us

If you have any questions about this Shipping Policy, please contact us:

  • Email: sylwia.apparels@gmail.com

  • Phone: +48729380531

  • Business hours: 24hrs

Thank you for shopping with Sylwia Apparels.